TopMusicPro Member Support

Answering your membership and subscription questions.

Getting Started

Using the Community Forums

Accounts and Billing

What is your cancellation and refund policy?

CANCELLATIONS You may cancel your subscription at any time through your Account Settings section on the members site. Once you cancel your account, you will still have access until your current subscription period expires. Example: If you signed u...

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By Jill Muniz

January 25, 2024

How do I cancel my subscription?

Steps on how to cancel your subscription

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By Jill Muniz

January 25, 2024

How can I upgrade, downgrade or cancel my account?

upgrade, downgrade or cancel account

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By Jill Muniz

January 25, 2024

Restart / Reinstate an inactive subscription

How to restart or reinstate your inactive or cancelled subscription

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By Jill Muniz

January 25, 2024

Can I request a refund?

Refunds are only considered under certain circumstances: If you're still within the 30-day money back guarantee period On a case-by-case basis due to lengthy sickness, incapacitation, etc. Other than under our 30-day money-back guarantee policy,...

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By Jill Muniz

January 25, 2024

I have a lifetime membership / subscription, what is this?

If your account subscription section says you purchased a product that has lifetime access, this is referring to the PianoFlix course you purchased prior to November 2016. Prior to this date, we reached out to all PianoFlix customers to let them k...

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By Jill Muniz

January 25, 2024

How to update my credit card details

If you've been notified that your credit card is soon to expire or just found out that it's already expired, it's a good idea to update your card details on file to continue smooth access to your membership. Here’s how you do it: Click your profil...

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By Jill Muniz

January 25, 2024

Can I pause my subscription?

Unfortunately, it's not feasible to pause a subscription, but you have the flexibility to cancel and resubscribe whenever you like. Please be aware that canceling will result in the loss of any associated discounts on your account.

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By Jill Muniz

January 25, 2024

When I try to access content it says "You need to be a member to access this content", but I AM a member!

Sorry to hear you're having this issue. It's most likely due to a glitch with Stripe or PayPal or a credit card error. Try confirming your payment information Please login to the members site at: members.topmusic.co/login Navigate to your Accoun...

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By Jill Muniz

January 25, 2024

My payment has failed, what do I do?

Don't worry - these things happen all the time! If you pay by credit card, to update or change your billing credit card, follow these instructions . When you confirm your new card details, you'll be billed immediately and your membership will aut...

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By Tim Topham

January 22, 2024

Can I change my TopMusicPro Membership from Monthly to Annual or back?

Yes and you can actually change your membership yourself! Follow the same steps outlined on this page and choose the monthly or annual membership plan you would like to switch to. Still having problems? Click the pink chat button in the bottom r...

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By Tim Topham

January 22, 2024

Can I upgrade to an Annual Membership?

Yes! We'd love for you to upgrade to an annual membership! In fact, if you choose to do this, we'll even give you a special discounted price! The first thing to do is contact us by clicking on the pink circle on the lower right corner of this scr...

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By Tim Topham

January 22, 2024

I think my Paypal subscription is cancelled. How can I check?

If your payment is declined a number of times in a row, Paypal will eventually stop trying and mark your subscription as cancelled. You'll be able to check that when you login to Paypal. To find your subscriptions in Paypal: Log in to your PayPal ...

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By Tim Topham

January 22, 2024

Academy

TopMusicPro App

How to Use the TopMusicPro App explained in 3 minutes!

How to Use the TopMusicPro App explained in 3 minutes!

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By Jill Muniz

January 25, 2024

How do I login?

Use your normal member login details that you use to login to the main website. If you have trouble, test your login on the main website first. If it's OK there, it should work on the mobile app. If you're still having trouble, please email us su...

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By Jill Muniz

January 25, 2024

Can I access help on the app?

Yes! Navigate to the More menu in the bottom right of the app screen. Then scroll down to Member Support FAQ to enter our help centre. If you're inside the Academy, you can also send us a message using the pink chat button that will appear in the ...

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By Jill Muniz

January 25, 2024

What are Groups?

Groups are collections of members that gather together to chat about topics of particular interest, or due to their geographic location. You can browse all the groups and join any that interest you. From there, you'll be able to interact in a grou...

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By Jill Muniz

January 25, 2024

Can I start my own group?

Yes, but not on the app. To start a group, you'll need to follow this link on the main website and click "create group:": https://members.topmusic.co/community-forum/groups/ When your group is created, it will then show up in the app and you can ...

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By Jill Muniz

January 25, 2024

Is there a search feature in the app?

Yes. Look for the magnifying glass icon in the top right. It currently doesn't search discussions - only courses, lessons, topics and groups.

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By Jill Muniz

January 25, 2024

Where do I send feedback?

Please email us at support@topmusic.co for bugs and feature requests - we'd love to hear your feedback. :)

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By Jill Muniz

January 25, 2024

Where do I download the app?

You may download the app from the following links below: Apple: https://apps.apple.com/au/app/topmusicpro/id1434578706 Android: https://play.google.com/store/apps/details?id=com.timtopham.innercircle&hl=en In this video, Tim shares some quick ti...

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By Tim Topham

January 22, 2024

PianoFlix Course

Groups