I just purchased the 3 lessons of chord composition. Am I automatically signed up for a subscription with that?
Purchasing the 3 Lessons of Chord Composition is a separate purchase from the subscription or membership at TopMusicPro. If you received login details to the membership after purchasing the Chord Composition lessons, it means that you need to acce...
What's inside TopMusicPro?
In this video, Tim guides you through what to expect and shows the ins and outs of navigating the TopMusicPro member site. Things discussed: Dashboard Menu Academy TopMusicSheets TopMusicGames Discounts Forums Piece by Piece Search
I forgot my password! How do I get a new one?
You can easily reset your password by clicking "Forgot Password" at the bottom of the TopMusicPro Login Page . Then we'll send you an email about resetting your account password. If you don't see an email from us, please check your email's spam ...
How do I change my email address?
Changing the email address in your TopMusicPro account
How to use bookmark pages, search, My Discussions, and following features in TopMusicPro
Add and view pages and resources you want to quickly access later.
Navigating and Using the Repertoire Detective
In this video, you'll learn how to navigate and use the Repertoire Detective.
How do I log in?
Log into your TopMusicPro membership by visiting this site: https://members.topmusic.co Type in your email or username and the password you nominated when you signed up. Then answer the simple math problem to confirm you are not a robot and click...
Using the Community Forums
How do I introduce myself in the forums?
The best way to get involved in the community is to say hi when you first arrive. Just like you would say hi at an event, we'd love for you to say hi and tell us a little about yourself when you join up. That way, we can meet you and learn a littl...
How to post, reply, add photos and tag others in Community discussions
In this video, we show you how to do the following on the members site: An overview of the forums page How to post a new topic in the forums How to add images, files, change text formatting, add emojis in your post or reply How to tag someone in y...
How to follow and read your favourite Community forums and discussions
You can read all the discussions on our Community page and even view certain topics within the Community by clicking on the forum topics. But if you'd like to follow a specific set of forums and/or discussions, follow these steps: Select a forum o...
What's the Growth Journal all about? Setting and Achieving Your Goals
Need some help making progress in your teaching and studio? Feel overwhelmed with all the information out there? Not sure where to start? The TopMusicPro Growth Journal is all about YOU! This is your place in the Community to set goals, create new...
Accounts and Billing
What is your cancellation and refund policy?
CANCELLATIONS You may cancel your subscription at any time through your Account Settings section on the members site. Once you cancel your account, you will still have access until your current subscription period expires. Example: If you signed u...
How do I cancel my subscription?
Steps on how to cancel your subscription
How can I upgrade, downgrade or cancel my account?
upgrade, downgrade or cancel account
Restart / Reinstate an inactive subscription
How to restart or reinstate your inactive or cancelled subscription
Can I request a refund?
Refunds are only considered under certain circumstances: If you're still within the 30-day money back guarantee period On a case-by-case basis due to lengthy sickness, incapacitation, etc. Other than under our 30-day money-back guarantee policy,...
I have a lifetime membership / subscription, what is this?
If your account subscription section says you purchased a product that has lifetime access, this is referring to the PianoFlix course you purchased prior to November 2016. Prior to this date, we reached out to all PianoFlix customers to let them k...
How to update my credit card details
If you've been notified that your credit card is soon to expire or just found out that it's already expired, it's a good idea to update your card details on file to continue smooth access to your membership. Here’s how you do it: Click your profil...
Can I pause my subscription?
Unfortunately, it's not feasible to pause a subscription, but you have the flexibility to cancel and resubscribe whenever you like. Please be aware that canceling will result in the loss of any associated discounts on your account.
When I try to access content it says "You need to be a member to access this content", but I AM a member!
Sorry to hear you're having this issue. It's most likely due to a glitch with Stripe or PayPal or a credit card error. Try confirming your payment information Please login to the members site at: members.topmusic.co/login Navigate to your Accoun...
My payment has failed, what do I do?
Don't worry - these things happen all the time! If you pay by credit card, to update or change your billing credit card, follow these instructions . When you confirm your new card details, you'll be billed immediately and your membership will aut...
Can I change my TopMusicPro Membership from Monthly to Annual or back?
Yes and you can actually change your membership yourself! Follow the same steps outlined on this page and choose the monthly or annual membership plan you would like to switch to. Still having problems? Click the pink chat button in the bottom r...
Can I upgrade to an Annual Membership?
Yes! We'd love for you to upgrade to an annual membership! In fact, if you choose to do this, we'll even give you a special discounted price! The first thing to do is contact us by clicking on the pink circle on the lower right corner of this scr...
I think my Paypal subscription is cancelled. How can I check?
If your payment is declined a number of times in a row, Paypal will eventually stop trying and mark your subscription as cancelled. You'll be able to check that when you login to Paypal. To find your subscriptions in Paypal: Log in to your PayPal ...
How to find courses
All our courses are found inside the Academy. Just click Academy at the top of the members site. You can then use the Filter Resources section on the right side to view just the courses. Once you are a member, you do not need to pay for individual...
Enrolling in and navigating courses
Once you are a member, you do not need to pay for individual courses, but you do need to tell our system that you want to enrol in a course so it will track your progress and show up on your dashboard. Getting started To enrol in a course, click o...
How do I look for webinars?
Looking for webinars inside TopMusicPro
Where can I find Creativity Kickstarter downloads?
creativity kickstarter download
How to Use the TopMusicPro App explained in 3 minutes!
How to Use the TopMusicPro App explained in 3 minutes!
How do I login?
Use your normal member login details that you use to login to the main website. If you have trouble, test your login on the main website first. If it's OK there, it should work on the mobile app. If you're still having trouble, please email us su...
Can I access help on the app?
Yes! Navigate to the More menu in the bottom right of the app screen. Then scroll down to Member Support FAQ to enter our help centre. If you're inside the Academy, you can also send us a message using the pink chat button that will appear in the ...
What are Groups?
Groups are collections of members that gather together to chat about topics of particular interest, or due to their geographic location. You can browse all the groups and join any that interest you. From there, you'll be able to interact in a grou...
Can I start my own group?
Yes, but not on the app. To start a group, you'll need to follow this link on the main website and click "create group:": https://members.topmusic.co/community-forum/groups/ When your group is created, it will then show up in the app and you can ...
Is there a search feature in the app?
Yes. Look for the magnifying glass icon in the top right. It currently doesn't search discussions - only courses, lessons, topics and groups.
Where do I send feedback?
Please email us at firstname.lastname@example.org for bugs and feature requests - we'd love to hear your feedback. :)
Where do I download the app?
You may download the app from the following links below: Apple: https://apps.apple.com/au/app/topmusicpro/id1434578706 Android: https://play.google.com/store/apps/details?id=com.timtopham.innercircle&hl=en In this video, Tim shares some quick ti...
I have an existing Pianoflix subscription, can I sign up for Top Music Pro Membership?
The PianoFlix training is no longer available as a stand-alone course and was incorporated into Top Music Pro members' area in November 2016. As a previous subscriber to our resources, we'd love to offer you a discount to access TopMusicPro. You'l...