Sorry to hear you're having this issue. It's most likely due to a glitch with Stripe or PayPal or a credit card error.

Try confirming your payment information

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Navigate to your Account Settings page where you can see your active subscriptions. You might even see a warning about your subscription.

Click on Subscriptions and make sure that your membership is listed as Active. If your account is inactive, please use the subscriptions page to update your details and reconfirm your billing information.

Clearing cache and logging out and logging back in

If your subscription is active but you still don't have access, it may be that you need to try clearing your website browser cache and then log out and log back in.

Your website browser cache is what your browser (i.e. Chrome, Safari, etc.) saves from websites so it doesn't take so long to load next time. Your browser may be loading an older version of our site, since we continuously update things behind the scenes. Your browser usually has a settings section that allows you to clear any cached information your browser has saved on your device.

Have you tried all that and still having issues?

It may be that we've got a bug we need to squish in our code. Please use the pink chat button in the bottom right of this page to send us a message, or email us at