TopMusicPro Member Support

Answering your membership and subscription questions.

56 articles in this collection
Written by Tim Topham and Jill Muniz

I just purchased the 3 lessons of chord composition. Am I automatically signed up for a subscription with that?

Written by Jill Muniz
Updated over a week ago

How do I look for webinars?

Looking for webinars at Top Music Pro

Written by Jill Muniz
Updated over a week ago

Where can I find Creativity Kickstarter downloads?

creativity kickstarter download

Written by Jill Muniz
Updated over a week ago

Getting Started

I'm totally lost! Where do I start?

Written by Jill Muniz
Updated over a week ago

How do I log in?

Written by Jill Muniz
Updated over a week ago

How do I update my profile information and profile photo

Steps on how to update my profile photo, name, username, email, address, etc.

Written by Jill Muniz
Updated over a week ago

Do you have tutorial videos showing me how to do things in the membership? I'm a newbie to all this tech!

Written by Jill Muniz
Updated over a week ago

How do I change my email address?

Written by Jill Muniz
Updated over a week ago

I forgot my password! How do I get a new one?

Written by Jill Muniz
Updated over a week ago

Using & Customising the New Dashboard Print

Written by Jill Muniz
Updated over a week ago

Navigating and Using the Repertoire Detective Print

Written by Jill Muniz
Updated over a week ago

How do I add and view my bookmarks or favorites?

Steps on how to add and view a bookmark or favorite a resource on your list.

Written by Jill Muniz
Updated over a week ago

What are Advantage Rewards and Points? Print

Written by Jill Muniz
Updated over a week ago

What is the New Member Checklist and how do I use it? Print

Written by Jill Muniz
Updated over a week ago

Badges and Forum Status

Written by Jill Muniz
Updated over a week ago

Finding Resources and Searching the Forums

Written by Jill Muniz
Updated over a week ago

Navigating the Top Music Pro Member's Area

Written by Jill Muniz
Updated over a week ago

Email notifications

Written by Jill Muniz
Updated over a week ago

Using the Community Forums

Quoting and thanking other users in forums

Written by Jill Muniz
Updated over a week ago

Tagging other members in posts - just like Facebook!

Written by Jill Muniz
Updated over a week ago

How to post, reply, and add photos in the forums on the website and in the app

Written by Jill Muniz
Updated over a week ago

How do I contact and send private messages to other members?

Written by Jill Muniz
Updated over a week ago

How do I introduce myself in the forums on the website and on the app?

Written by Jill Muniz
Updated over a week ago

How to add Forum topics to Favourites and how to view them

Written by Jill Muniz
Updated over a week ago

Growth Journal & Challenges

How do I fill out and submit the 1-Week Practice Challenge?

Written by Jill Muniz
Updated over a week ago

What's the Growth Journal all about? Setting and Achieving Your Goals

Written by Jill Muniz
Updated over a week ago

Accounts and Billing

What is your cancellation policy and refund policy?

Written by Jill Muniz
Updated over a week ago

How do I cancel my subscription?

Steps on how to cancel your subscription

Written by Jill Muniz
Updated over a week ago

How can I upgrade, downgrade or cancel my account?

upgrade, downgrade or cancel account

Written by Jill Muniz
Updated over a week ago

Restart / Reinstate an inactive subscription

How to restart or reinstate your inactive or cancelled subscription

Written by Jill Muniz
Updated over a week ago

Can I request a refund?

Written by Jill Muniz
Updated over a week ago

I have a lifetime membership / subscription, what is this?

Written by Jill Muniz
Updated over a week ago

How to update my credit card details

Written by Jill Muniz
Updated over a week ago

Can I pause my subscription?

Written by Jill Muniz
Updated over a week ago

When I try to access content it says "You need to be a member to access this content", but I AM a member!

Written by Jill Muniz
Updated over a week ago

My payment has failed, what do I do?

Written by Jill Muniz
Updated over a week ago

Can I change my Top Music Pro Membership from Monthly to Annual or back?

Written by Jill Muniz
Updated over a week ago

Can I upgrade to an Annual Membership?

Written by Jill Muniz
Updated over a week ago

I think my Paypal subscription is cancelled. How can I check?

Written by Jill Muniz
Updated over a week ago

Coaching

Do you offer 1-on-1 consulting/mentoring?

Written by Jill Muniz
Updated over a week ago

Academy

Enrolling in and using courses

Written by Jill Muniz
Updated over a week ago

How to find courses

Written by Jill Muniz
Updated over a week ago

TopMusicPro App

What do the points mean at the top of my profile?

Written by Jill Muniz
Updated over a week ago

Can I start my own group?

Written by Jill Muniz
Updated over a week ago

Can I access help on the app?

Written by Jill Muniz
Updated over a week ago

What are Groups?

Written by Jill Muniz
Updated over a week ago

How do I start a topic?

Written by Jill Muniz
Updated over a week ago

Is there a search feature in the app?

Written by Jill Muniz
Updated over a week ago

Where do I send feedback?

Written by Jill Muniz
Updated over a week ago

How do I login?

Written by Jill Muniz
Updated over a week ago

Can I use this on my tablet or iPad?

Written by Jill Muniz
Updated over a week ago

Where do I download the app?

Written by Jill Muniz
Updated over a week ago

Groups

How do I create a Group?

Written by Jill Muniz
Updated over a week ago

What are Groups and how do i join them?

Written by Jill Muniz
Updated over a week ago

PianoFlix Course

I have an existing Pianoflix subscription, can I sign up for Top Music Pro Membership?

Written by Jill Muniz
Updated over a week ago

tonebase discount

tonebase setup and FAQ

How do I connect to the tonebase discount and what if I need to cancel? Check out all these FAQs regarding our tonebase.co partnership.

Written by Tim Topham
Updated over a week ago