TopMusicPro Member Support

Answering your membership and subscription questions.

40 articles in this collection
Written by Tim Topham and Jill Muniz

I just purchased the 3 lessons of chord composition. Am I automatically signed up for a subscription with that?

Written by Jill Muniz
Updated over a week ago

Getting Started

I'm totally lost! Where do I start?

Written by Jill Muniz
Updated over a week ago

How do I log in?

Written by Jill Muniz
Updated over a week ago

How do I update my profile information and profile photo

Steps on how to update my profile photo, name, username, email, address, etc.

Written by Jill Muniz
Updated over a week ago

Do you have tutorial videos showing me how to do things in the membership? I'm a newbie to all this tech!

Written by Jill Muniz
Updated over a week ago

How do I change my email address?

Changing the email address in your TopMusicPro account

Written by Jill Muniz
Updated over a week ago

I forgot my password! How do I get a new one?

Written by Jill Muniz
Updated over a week ago

How to use bookmark pages, search, My Discussions, and following features in TopMusicPro

Add and view pages and resources you want to quickly access later.

Written by Jill Muniz
Updated over a week ago

Navigating the TopMusicPro Member's Site

Written by Jill Muniz
Updated over a week ago

Using the Community Forums

How do I introduce myself in the forums on the website and on the app?

Written by Jill Muniz
Updated over a week ago

How to post, reply, add photos and tag others in Community discussions

Written by Jill Muniz
Updated over a week ago

Searching and Posting in the Community Forums

Starting a Community Discussion, searching for posts

Written by Jill Muniz
Updated over a week ago

How to follow and read your favourite Community forums and discussions

Written by Jill Muniz
Updated over a week ago

What's the Growth Journal all about? Setting and Achieving Your Goals

Written by Jill Muniz
Updated over a week ago

Accounts and Billing

What is your cancellation policy and refund policy?

Written by Jill Muniz
Updated over a week ago

How do I cancel my subscription?

Steps on how to cancel your subscription

Written by Jill Muniz
Updated over a week ago

How can I upgrade, downgrade or cancel my account?

upgrade, downgrade or cancel account

Written by Jill Muniz
Updated over a week ago

Restart / Reinstate an inactive subscription

How to restart or reinstate your inactive or cancelled subscription

Written by Jill Muniz
Updated over a week ago

Can I request a refund?

Written by Jill Muniz
Updated over a week ago

I have a lifetime membership / subscription, what is this?

Written by Jill Muniz
Updated over a week ago

How to update my credit card details

Written by Jill Muniz
Updated over a week ago

Can I pause my subscription?

Written by Jill Muniz
Updated over a week ago

When I try to access content it says "You need to be a member to access this content", but I AM a member!

Written by Jill Muniz
Updated over a week ago

My payment has failed, what do I do?

Written by Jill Muniz
Updated over a week ago

Can I change my TopMusicPro Membership from Monthly to Annual or back?

Written by Jill Muniz
Updated over a week ago

Can I upgrade to an Annual Membership?

Written by Jill Muniz
Updated over a week ago

I think my Paypal subscription is cancelled. How can I check?

Written by Jill Muniz
Updated over a week ago

Academy

Enrolling in and navigating courses

Written by Jill Muniz
Updated over a week ago

How to find courses

Written by Jill Muniz
Updated over a week ago

How do I look for webinars?

Looking for webinars inside TopMusicPro

Written by Jill Muniz
Updated over a week ago

Where can I find Creativity Kickstarter downloads?

creativity kickstarter download

Written by Jill Muniz
Updated over a week ago

TopMusicPro App

Can I access help on the app?

Written by Jill Muniz
Updated over a week ago

How do I start a topic?

Written by Jill Muniz
Updated over a week ago

Is there a search feature in the app?

Written by Jill Muniz
Updated over a week ago

Where do I send feedback?

Written by Jill Muniz
Updated over a week ago

How do I login?

Written by Jill Muniz
Updated over a week ago

Can I use this on my tablet or iPad?

Written by Jill Muniz
Updated over a week ago

Where do I download the app?

Written by Jill Muniz
Updated over a week ago

PianoFlix Course

I have an existing Pianoflix subscription, can I sign up for Top Music Pro Membership?

Written by Jill Muniz
Updated over a week ago

tonebase discount

tonebase setup and FAQ

How do I connect to the tonebase discount? Check out all these FAQs regarding our tonebase.co partnership.

Written by Tim Topham
Updated over a week ago