Top Music Marketplace

Support and FAQ for our Marketplace Seller partners and buyers

36 articles in this collection
Written by Tim Topham and Melanie Pascual

Buyer Support and FAQ

I can't find my download

Here's where to look when you download a marketplace purchase

Written by Tim Topham
Updated over a week ago

Where are my download links?

How to access your Marketplace downloads.

Written by Tim Topham
Updated over a week ago

Seller Support and FAQ

How to become a TopMusicMarketplace Seller

How to sign up and create your shop profile.

Written by Tim Topham
Updated over a week ago

New seller FAQ: What you need to know before you start uploading.

Before you start uploading resources to the TopMusicMarketplace, here are some of the questions we get asked most frequently.

Written by Tim Topham
Updated over a week ago

How to add Products to the TopMusicMarketplace

Find out all the steps, settings and checkboxes you need to be aware of below. What are product tags, collections, product type, etc.

Written by Tim Topham
Updated over a week ago

How to add shipping for your physical products

We've just released shipping options for those sellers keen to sell their physical books/products.

Written by Tim Topham
Updated over a week ago

How to delete and edit product images

How do you change images once you've uploaded them to a product?

Written by Tim Topham
Updated over a week ago

How to add audio and video samples to product descriptions

If you've got demonstrations of the audio of a product in action, the follow these instructions to show them on your page.

Written by Tim Topham
Updated over a week ago

How to duplicate a product

This is helpful if you're adding multiple variations of a digital product or just a series of similar products.

Written by Tim Topham
Updated over a week ago

"Permission denied" adding product to seller page

This generally happens if you haven't added payment details to your account.

Written by Tim Topham
Updated over a week ago

Adding product variants

If you've got small variations in products, here's how you can add them.

Written by Tim Topham
Updated over a week ago

Local currency settings for sellers

How to select a local currency for adding your products

Written by Tim Topham
Updated over a week ago

How to set "free shipping over $50" or similar

Here's how to add free shipping ranges to your marketplace store

Written by Tim Topham
Updated over a week ago

What's a "Directory Listing" product?

Written by Tim Topham
Updated over a week ago

Selling software, courses and other external online services on TopMusicMarketplace

If you'd like your product or service to be listed on TopMusicMarketplace but your product isn't a simple PDF upload, here are your options.

Written by Tim Topham
Updated over a week ago

How to fulfil and ship your physical product on the TopMusicMarketplace

Here's what to do when you make a sale of a physical product

Written by Tim Topham
Updated over a week ago

Is it possible to reorder the products in my shop?

How to change the order products are listed in your store

Written by Tim Topham
Updated over a week ago

Can I add a video to my seller profile page?

Written by Melanie Pascual
Updated over a week ago

How to copy protect digital downloads (DRM) on the marketplace

How do you stop people copy and stealing your digital products?

Written by Tim Topham
Updated over a week ago

What are the commission rates for sellers and what's a Premium Seller Account?

In order to provide the services of the marketplace, there is a commission payable on all product sales. Here's how the rates work.

Written by Tim Topham
Updated over a week ago

I didn't get my email verification link - what do I do?

You just signed up for a seller account, but didn't receive the email to confirm your account and now you're stuck. Here's what to do.

Written by Tim Topham
Updated over a week ago

Why is the price of my item different in the marketplace compared to when I set it up in my store?

Sometimes, there can be confusion between the currency of the store and the currency of your own country and the settings involved.

Written by Tim Topham
Updated over a week ago

Updating your Seller Account

Written by Tim Topham
Updated over a week ago

How does copyright and IP work in the TopMusicMarketplace?

If you've got questions about who owns what and how your IP is protected, read on.

Written by Tim Topham
Updated over a week ago

Seller - where do I login to my shop?

Here's where to go to login to your TopMusicMarkeplace shop.

Written by Tim Topham
Updated over a week ago

How do sellers report payments received for tax purposes?

How do sellers track the payments made from the marketplace?

Written by Tim Topham
Updated over a week ago

What are the transaction fees for sellers?

How much of the sale price do I actually get to keep?

Written by Tim Topham
Updated over a week ago

Are there any contracts for selling on Top Music Marketplace?

Are sellers locked-in to a specific term for selling on the marketplace?

Written by Tim Topham
Updated over a week ago

Who picks which and how many of my products are included?

Is the collection curated or does each seller determine what they sell?

Written by Tim Topham
Updated over a week ago

Does the marketplace include Physical Products?

Are sellers able to sell physical products in the Marketplace?

Written by Tim Topham
Updated over a week ago

I already sell my products on my website. Why should I sell them on TopMusicMarketplace?

There a lots of advantages of selling on the TopMusicMarketplace. Let's go through them :)

Written by Tim Topham
Updated over a week ago

Download after purchase switch?

How do I setup my download after/with purchase?

Written by Tim Topham
Updated over a week ago

Do I have to send my customers invoices manually?

How do invoices work on the marketplace? Is it automated or manual?

Written by Tim Topham
Updated over a week ago

What is "Number of accessible days" and "Number of downloads" and how are they related?

Choosing the right download quantity and window is important to limit the ability of buyers to download your digital products multiple times

Written by Tim Topham
Updated over a week ago

What currency are products uploaded in?

Let us clarify the currency of the store versus what you'll see in your own country when you access the front-end of the marketplace.

Written by Tim Topham
Updated over a week ago

How do taxes work on the TopMusicMarketplace?

Understanding GST and tax obligations in the marketplace

Written by Tim Topham
Updated over a week ago