TopMusicPro

Timz

Tim Topham

Emily Laney

Support and FAQ for our Marketplace Seller partners and buyers

Top Music Marketplace

Here's where to look when you download a marketplace purchase

I can't find my download

How to access your Marketplace downloads.

Where are my download links?

Buyer Support and FAQ

Find out the steps in checking and downloading your sold product data in the marketplace.

How to download my sold product data in TopMusicMarketplace?

How to fix digital products that are showing out of stock?

Why are my digital products suddenly out of stock?

How to sign up and create your shop profile.

How to become a TopMusicMarketplace Seller

Before you start uploading resources to the TopMusicMarketplace, here are some of the questions we get asked most frequently.

New seller FAQ: What you need to know before you start uploading.

Find out all the steps, settings and checkboxes you need to be aware of below. What are product tags, collections, product type, etc.

How to add Products to the TopMusicMarketplace

We've just released shipping options for those sellers keen to sell their physical books/products.

How to add shipping for your physical products

How do you change images once you've uploaded them to a product?

How to delete and edit product images

If you've got demonstrations of the audio of a product in action, the follow these instructions to show them on your page.

How to add audio and video samples to product descriptions

This is helpful if you're adding multiple variations of a digital product or just a series of similar products.

How to duplicate a product

This generally happens if you haven't added payment details to your account.

"Permission denied" adding product to seller page

If you've got small variations in products, here's how you can add them.

Adding product variants

How to select a local currency for adding your products

Local currency settings for sellers

Here's how to add free shipping ranges to your marketplace store

How to set "free shipping over $50" or similar

What's a "Directory Listing" product?

If you'd like your product or service to be listed on TopMusicMarketplace but your product isn't a simple PDF upload, here are your options.

Selling software, courses and other external online services on TopMusicMarketplace

Here's what to do when you make a sale of a physical product

How to fulfil and ship your physical product on the TopMusicMarketplace

How to change the order products are listed in your store

Is it possible to reorder the products in my shop?

Can I add a video to my seller profile page?

How do you stop people copy and stealing your digital products?

How to copy protect digital downloads  (DRM) on the marketplace

In order to provide the services of the marketplace, there is a commission payable on all product sales. Here's how the rates work.

What are the commission rates for sellers and what's a Premium Seller Account?

You just signed up for a seller account, but didn't receive the email to confirm your account and now you're stuck. Here's what to do.

I didn't get my email verification link - what do I do?

Sometimes, there can be confusion between the currency of the store and the currency of your own country and the settings involved.

Why is the price of my item different in the marketplace compared to when I set it up in my store?

Updating your Seller Account

If you've got questions about who owns what and how your IP is protected, read on.

How does copyright and IP work in the TopMusicMarketplace?

Here's where to go to login to your TopMusicMarkeplace shop.

Seller - where do I login to my shop?

How do sellers track the payments made from the marketplace?

How do sellers report payments received for tax purposes?

How much of the sale price do I actually get to keep?

What are the transaction fees for sellers?

Are sellers locked-in to a specific term for selling on the marketplace?

Are there any contracts for selling on Top Music Marketplace?

Is the collection curated or does each seller determine what they sell?

Who picks which and how many of my products are included?

Are sellers able to sell physical products in the Marketplace?

Does the marketplace include Physical Products?

There a lots of advantages of selling on the TopMusicMarketplace. Let's go through them :)

I already sell my products on my website. Why should I sell them on TopMusicMarketplace?

How do I setup my download after/with purchase?

Download after purchase switch?

How do invoices work on the marketplace? Is it automated or manual?

Do I have to send my customers invoices manually?

Choosing the right download quantity and window is important to limit the ability of buyers to download your digital products multiple times

What is "Number of accessible days" and "Number of downloads" and how are they related?

Let us clarify the currency of the store versus what you'll see in your own country when you access the front-end of the marketplace.

Top Music Marketplace

Buyer Support and FAQ

Seller Support and FAQ