Almost always this is because you signed in with a different email address from the one on your TopMusicPro membership.
The tracker works out your access from the address you sign in with. There is no separate sign-up: whichever address you use becomes your account. So if you joined TopMusicPro with one address and signed in to the tracker with another, it has no way of knowing that the two are you, and it offers you the trial instead.
The fix
- Open the Student Tech Work Tracker.
- At the top of the Students panel, tap the cog.
- Tap Sign out.
- Sign in again, this time with your TopMusicPro membership login email.
- Open the sign-in link in your inbox.
Once you are back in, the panel should say Included in your TopMusicPro membership.
Nothing is lost
Any students you have already added stay exactly where they are. When you sign in with the right address they upload to your account straight away, and appear on every device you sign in on.
Not sure which address you joined with?
It is the one you use to log in at members.topmusic.co. If you are not certain, email support@topmusic.co and we will tell you.
Still being asked to pay?
If you are sure you used your membership address, email support@topmusic.co from that address and we will check it for you. It can also happen if a membership payment has not gone through, which we can see and sort out with you.
