What is your cancellation and refund policy?
CANCELLATIONS You may cancel your subscription at any time through your Account Settings section on the members site. Once you cancel your account, you will still have access until your current subscription period expires. Example: If you signed u...
How do I cancel my subscription?
Steps on how to cancel your subscription
How can I upgrade, downgrade or cancel my account?
upgrade, downgrade or cancel account
Restart / Reinstate an inactive subscription
How to restart or reinstate your inactive or cancelled subscription
Can I request a refund?
Refunds are only considered under certain circumstances: If you're still within the 30-day money back guarantee period On a case-by-case basis due to lengthy sickness, incapacitation, etc. Other than under our 30-day money-back guarantee policy,...
I have a lifetime membership / subscription, what is this?
If your account subscription section says you purchased a product that has lifetime access, this is referring to the PianoFlix course you purchased prior to November 2016. Prior to this date, we reached out to all PianoFlix customers to let them k...
How to update my credit card details
If you've been notified that your credit card is soon to expire or just found out that it's already expired, it's a good idea to update your card details on file to continue smooth access to your membership. Here’s how you do it: Click your profil...
Can I pause my subscription?
Unfortunately, it's not feasible to pause a subscription, but you have the flexibility to cancel and resubscribe whenever you like. Please be aware that canceling will result in the loss of any associated discounts on your account.
When I try to access content it says "You need to be a member to access this content", but I AM a member!
Sorry to hear you're having this issue. It's most likely due to a glitch with Stripe or PayPal or a credit card error. Try confirming your payment information Please login to the members site at: members.topmusic.co/login Navigate to your Accoun...
My payment has failed, what do I do?
Don't worry - these things happen all the time! If you pay by credit card, to update or change your billing credit card, follow these instructions . When you confirm your new card details, you'll be billed immediately and your membership will aut...
Can I change my TopMusicPro Membership from Monthly to Annual or back?
Yes and you can actually change your membership yourself! Follow the same steps outlined on this page and choose the monthly or annual membership plan you would like to switch to. Still having problems? Click the pink chat button in the bottom r...
Can I upgrade to an Annual Membership?
Yes! We'd love for you to upgrade to an annual membership! In fact, if you choose to do this, we'll even give you a special discounted price! The first thing to do is contact us by clicking on the pink circle on the lower right corner of this scr...
I think my Paypal subscription is cancelled. How can I check?
If your payment is declined a number of times in a row, Paypal will eventually stop trying and mark your subscription as cancelled. You'll be able to check that when you login to Paypal. To find your subscriptions in Paypal: Log in to your PayPal ...
